WEBVTT
00:00:06.400 --> 00:00:09.359
This story is everywhere right now.
00:00:09.599 --> 00:00:16.160
And like a lot of stories that blow up this quickly, it's being talked about in a way that misses the point.
00:00:16.399 --> 00:00:24.960
What's happening in Minnesota is being framed as a political fight, a race issue, a media controversy, or a content creator problem.
00:00:25.440 --> 00:00:28.000
But that framing is the distraction.
00:00:28.239 --> 00:00:35.840
The real issue underneath all of it is leadership and what happens when leaders take the bait instead of fixing the problem.
00:00:36.079 --> 00:00:47.920
In this episode of the PR Breakdown, I'm breaking down why focusing on who exposed a problem instead of what the problem actually is almost always makes a crisis work.
00:00:48.159 --> 00:00:59.359
I'll talk about the fraud, the outrage, content creators, and why attacking the messenger is usually a sign of psychological self-protection, not strength.
00:00:59.600 --> 00:01:08.640
If you've ever watched a leader spiral, a company implode, or a situation in your own life go sideways, it means the emotions took over.
00:01:08.879 --> 00:01:12.079
And that means this episode is for you.
00:01:12.799 --> 00:01:14.400
Let's break it down.
00:01:14.879 --> 00:01:19.359
Minnesota, Tim Walls, and the White House.
00:01:19.760 --> 00:01:33.840
I want to jump into this story because it really is exploding and it is a trending story, but it's an example of what happens in a crisis where I feel that it's mislabeled.
00:01:34.000 --> 00:01:37.760
And so there's a huge leadership lesson that we can see in it.
00:01:38.000 --> 00:01:43.359
But there's also a lesson, just a life lesson in there as well.
00:01:43.760 --> 00:01:50.480
This story is happening parallel to a time that I work with a bunch of clients on the same type of issue.
00:01:50.719 --> 00:01:54.079
Tim Walls is not my client, but it's the same thing.
00:01:54.239 --> 00:02:03.599
It's an organization has a leader, there is a response, and then there's content creators and other people creating social media around it.
00:02:03.760 --> 00:02:13.199
And then what happens is the focus becomes the content creator and what's being said, and all the emotion and ideological thinking that comes from it.
00:02:13.360 --> 00:02:14.560
Then that's the crisis.
00:02:14.639 --> 00:02:17.280
And what's missed is the actual crisis.
00:02:17.520 --> 00:02:20.319
Some of the basic context and the facts of what I'm talking about.
00:02:20.479 --> 00:02:24.319
So right now, some of you know that Minnesota is my home state.
00:02:24.479 --> 00:02:28.319
I moved away from there many years ago, right before I went to school.
00:02:28.479 --> 00:02:31.039
But it's very unusual for people to move out of Minnesota.
00:02:31.120 --> 00:02:37.840
So it would be no surprise that my entire family, all my friends, I really like 99% of the people who I grew up with still live in Minnesota.
00:02:37.919 --> 00:02:39.120
So I still have that tie there.
00:02:39.199 --> 00:02:41.039
And I hear a lot of the conversations.
00:02:41.280 --> 00:02:52.319
The topic of Tim Walls, really, I mean, from George Floyd 2020, where we are now with the Somalis and the fraud case and Nick Shirley, it's a major point of conversation.
00:02:52.479 --> 00:02:57.280
And there's a lot of different opinions that are coming from it and different sides of you.
00:02:57.439 --> 00:03:02.080
And not just from people I know in Minnesota, but also within my own family as well.
00:03:02.319 --> 00:03:08.319
But right now, Minnesota is home to approximately 80,000 people of Somali descent.
00:03:08.560 --> 00:03:12.240
It's the largest Somali population in the entire U.S.
00:03:12.719 --> 00:03:14.000
Most of them are U.S.
00:03:14.159 --> 00:03:19.039
citizens, and many of them were born in Minnesota.
00:03:19.199 --> 00:03:23.919
A lot of that, I think, gets lost in a lot of that conversation.
00:03:24.080 --> 00:03:29.039
The claims there are$250 million stolen from the federal child nutrition program.
00:03:29.919 --> 00:03:36.319
Then there's multiple schemes that are happening at the same time linked to autism services, food, housing.
00:03:36.639 --> 00:03:44.639
So the number, the tally is hundreds of millions to over$1 billion in fraud.
00:03:45.120 --> 00:03:47.840
That is a huge number.
00:03:48.000 --> 00:03:50.560
It is a significant number.
00:03:50.800 --> 00:04:04.479
Tim Walls, who prior to this was primarily known for being the vice president candidate of Kamala Harris, and so much of his rhetoric and why his folksy charm really spoke to a lot of people's.
00:04:04.639 --> 00:04:11.840
But now Tim Walls is being associated with this fraud case that is now bled back into the administration.
00:04:12.000 --> 00:04:17.120
We know that the Trump White House, they're labeling it as a Somali issue.
00:04:17.199 --> 00:04:21.199
It's not a Somali American issue, it's a Somali issue.
00:04:21.519 --> 00:04:29.839
That is the label because many of the defendants in these fraud cases are Somali American.
00:04:30.160 --> 00:04:39.360
This entire crisis has evolved into a national fight about race and immigration and leadership.
00:04:39.600 --> 00:04:48.399
And where this intersects with my angle is this isn't a communication crisis, it's a leadership crisis.
00:04:48.639 --> 00:04:51.360
And that's why I think this mirrors with Tim Walls.
00:04:51.519 --> 00:04:59.439
So from this, I just want to give you guys some insight, not just from the Tim Walls point of view, but also on the life point of view.
00:04:59.600 --> 00:05:02.800
As someone who does this full-time, I work in crisis management.
00:05:03.040 --> 00:05:06.639
Everything I do in crisis management work applies to real life.
00:05:06.879 --> 00:05:12.560
When I give my daughter's advice or it even in my own life, I think, hmm, how should I manage this?
00:05:12.639 --> 00:05:13.040
Oh, I know.
00:05:13.120 --> 00:05:15.040
What would Molly McPherson do?
00:05:15.519 --> 00:05:16.800
It's the same stuff.
00:05:16.959 --> 00:05:30.480
At the core of this, what is happening from Tim Wall's point of view is where I see a leader, a governor in this case, taking the bait.
00:05:30.800 --> 00:05:38.959
And in my work, the people who call me who want to hire me, they do so because they're usually under attack online.
00:05:39.120 --> 00:05:40.240
Those are the people who call me.
00:05:40.319 --> 00:05:43.839
The Minneapolis Star and Tribune is running an article about us, and we don't know what to do.
00:05:43.920 --> 00:05:45.040
No, I'm not gonna get that call.
00:05:45.120 --> 00:05:53.279
I'm gonna get there is a YouTuber, content creator who's created a video, and this guy's freaking nuts.
00:05:53.519 --> 00:05:54.720
We can't stand him.
00:05:54.879 --> 00:05:55.920
They're all idiots.
00:05:56.079 --> 00:05:57.199
Help us get through it.
00:05:57.279 --> 00:05:58.480
That's who calls me.
00:05:58.639 --> 00:06:05.839
So when Nick Shirley popped up on my radar via my son, I went, well, this is just a Molly crisis.
00:06:06.000 --> 00:06:08.319
So this is what we can pull out of it.
00:06:08.480 --> 00:06:12.399
This part of this crisis, too, touches third rails.
00:06:12.639 --> 00:06:14.399
That's where so much of this comes from.
00:06:14.560 --> 00:06:26.319
That third rail being in Minneapolis, the murder of George Floyd triggered such a racial divide, not only in that state, but also around the country, actually internationally.
00:06:26.560 --> 00:06:33.519
And then we had, from a community point of view, from a business point of view, people had to decide what are we going to do?
00:06:33.680 --> 00:06:38.240
So for me, working in crisis management at that time, my clients were saying, Well, what do we do?
00:06:38.319 --> 00:06:39.600
Do we do a blackout square?
00:06:39.680 --> 00:06:43.759
Do we do our DEI or I'm not doing my DEI, whatever it is.
00:06:44.000 --> 00:06:49.439
And so much of the problem, I think, is we had a lot of performative DEI.
00:06:49.600 --> 00:06:56.800
There were a lot of companies that never gave two squats about DEI, all of a sudden said, Well, we don't want to get canceled, so we're gonna do things.
00:06:56.879 --> 00:06:58.160
People got scared.
00:06:58.399 --> 00:07:02.319
This is where we get the beginning of where we are now and what's happening.
00:07:02.399 --> 00:07:14.720
And that's honestly that heavy reaction, in my opinion, is why we have a mega, which is why I believe that Donald Trump was put back into office, is because of that whiplash.
00:07:15.279 --> 00:07:19.279
People do get afraid of getting labeled and then canceled.
00:07:19.439 --> 00:07:22.079
And people hate the term cancel culture, they can't stand it.
00:07:22.160 --> 00:07:30.160
But as someone who lives in cancel culture every single day, people may not call it cancel, but they call me and say, these people are talking about me.
00:07:30.319 --> 00:07:35.360
This is a Facebook group about me, this is all that's happening, and they're doing whatever they can to protect themselves.
00:07:35.519 --> 00:07:44.000
And it's in this protection that people react like really quickly, and they lose the problem and they get caught in the attack.
00:07:44.160 --> 00:07:46.319
And that's where we are right now for a Tim Walls.
00:07:46.480 --> 00:07:53.120
I don't work for Tim Walls, but at the end of this, if I did, this is what I would be recommending that he do.
00:07:53.279 --> 00:08:05.680
So the basic facts, Department of Justice, our federal jury found there was a mastermind and a co-defendant guilty of a$250 million scheme involving fake child nutrition meal claims.
00:08:05.920 --> 00:08:10.240
IRS DOJ documents describe sites claiming to feed thousands of children daily.
00:08:10.480 --> 00:08:14.000
Nick Shirley is a conservative YouTuber.
00:08:14.160 --> 00:08:18.160
He calls himself an independent journalist.
00:08:18.480 --> 00:08:22.079
He has 1.37 million subscribers right now.
00:08:22.240 --> 00:08:23.199
He's out of Utah.
00:08:23.279 --> 00:08:24.160
He's 22 years old.
00:08:24.319 --> 00:08:28.879
I think this generation, they are brought up in a generation of violence.
00:08:29.040 --> 00:08:36.639
They are draw shootings, they're in a generation where people just say whatever they want and people get kind of immune to it.
00:08:36.799 --> 00:08:39.919
And I think that's like a big part of what's happening here too.
00:08:40.159 --> 00:08:49.679
Generationally, because Nick Shirley is a young guy and he considers himself this indie journalist, he doesn't have journalists or news credentials.
00:08:49.840 --> 00:08:55.600
So people are criticizing him, saying, Well, we don't like the methods or the means.
00:08:55.840 --> 00:09:06.080
Because if you watch the video, and I did, and when he's knocking on the doors of these daycare centers in Minneapolis, when he does get someone, he said, Well, I want my son Joey to come here.
00:09:06.240 --> 00:09:09.919
I want to ask you about how to sign up to be in a daycare.
00:09:10.399 --> 00:09:12.399
A journalist isn't going to do that.
00:09:12.639 --> 00:09:14.399
He's getting kind of knocked on that.
00:09:14.639 --> 00:09:21.600
Nick Shirley, regardless of how you feel about Nick Shirley, what he did represents Gen Z.
00:09:22.000 --> 00:09:22.799
It's independent.
00:09:22.960 --> 00:09:25.360
Nick Shirley's like, I'm just going out on my own.
00:09:25.519 --> 00:09:27.360
I'm going to create my own YouTube channel.
00:09:27.519 --> 00:09:31.039
This kid is making so much money that is coming in from X and YouTube.
00:09:31.200 --> 00:09:35.200
He's been at the White House like a conservative commenter before.
00:09:35.360 --> 00:09:39.679
But Gen Z understands that this type of content flows.
00:09:39.919 --> 00:09:43.840
They're treating him almost on the same level as legacy media.
00:09:44.000 --> 00:09:48.080
But Nick Shirley is not held to the same journalistic standards.
00:09:48.240 --> 00:09:49.759
He just represents himself.
00:09:50.000 --> 00:10:10.080
And if you watch in the video, there's a scene where Nick Shirley goes up to one of the daycares and a woman pops out of nowhere with her phone and says, We headed over to the infamous Quality Learning Center, which actually spells Quality Learing Center on the outside of their sign.
00:10:10.399 --> 00:10:13.600
That's how blatant this fraud is here at this daycare.
00:10:13.759 --> 00:10:14.639
Don't open up!
00:10:14.799 --> 00:10:17.919
So this is Quality Learing Center.
00:10:18.000 --> 00:10:19.919
I meant to say Quality Learning Center.
00:10:20.159 --> 00:10:20.960
Don't open up!
00:10:21.200 --> 00:10:23.600
Instead, they spelt learning wrong.
00:10:24.000 --> 00:10:24.960
Don't open up!
00:10:25.120 --> 00:10:26.240
How do you have ice here, ma'am?
00:10:26.320 --> 00:10:27.200
I'm literally a YouTuber.
00:10:27.519 --> 00:10:28.320
Don't open up!
00:10:28.399 --> 00:10:30.960
Ma'am, what do you think about the fraud that's taking place here in Minnesota?
00:10:31.200 --> 00:10:33.600
Don't open up! We have ice!
00:10:34.080 --> 00:10:37.679
Ma'am, what do you think about this place being licensed for 99 children?
00:10:37.919 --> 00:10:39.039
Don't open up!
00:10:39.279 --> 00:10:41.200
And getting$4 million over the.
00:10:42.720 --> 00:10:44.559
$4 million in the last two years?
00:10:44.799 --> 00:10:46.879
Go away! What do you think about that?
00:10:47.120 --> 00:10:47.840
Are you in favor?
00:10:48.720 --> 00:10:50.000
Are you in favor of that?
00:10:50.320 --> 00:10:52.639
Go away! You're not welcome here.
00:10:53.120 --> 00:10:53.759
Shame on you!
00:10:54.159 --> 00:11:04.320
Are you in favor of$1.9 million going illegally fraudulently to this business that has Quality Learning Center, but can't even spell learning right on the door.
00:11:04.559 --> 00:11:06.080
Don't open up!
00:11:06.639 --> 00:11:08.159
Ma'am, we are not ICE.
00:11:08.559 --> 00:11:11.039
I don't care who you are, you don't belong here.
00:11:11.279 --> 00:11:13.039
I belong here just like you belong here.
00:11:13.279 --> 00:11:15.279
Don't open up! It's ice!
00:11:15.919 --> 00:11:21.360
You do realize that there's supposed to be 99 children here at this building, but there's no one here.
00:11:21.919 --> 00:11:23.279
This is a child daycare center.
00:11:25.200 --> 00:11:28.480
Paid$1.9 million this year in CCAP funding.
00:11:28.720 --> 00:11:29.840
Do you know where the children are?
00:11:29.919 --> 00:11:30.720
Were they kidnapped?
00:11:30.879 --> 00:11:31.919
They run away.
00:11:32.159 --> 00:11:33.360
Where are the children?
00:11:33.600 --> 00:11:35.440
This is state of Minnesota.
00:11:35.759 --> 00:11:36.320
Right here.
00:11:36.559 --> 00:11:37.279
And who are you?
00:11:37.440 --> 00:11:38.960
My name's Nick Shirley, ma'am.
00:11:39.120 --> 00:11:39.919
And who are you with?
00:11:40.159 --> 00:11:41.120
Nick Shirley.
00:11:41.360 --> 00:11:45.759
What we have are like these two kind of extremes going head to head there.
00:11:46.000 --> 00:11:51.279
But in the middle of that, in the Venn diagram, right in the middle, shows the problem.
00:11:51.679 --> 00:11:55.600
That's the problem, and that's the problem that I see in my work.
00:11:55.759 --> 00:11:58.159
That's where I work, is in that Venn diagram.
00:11:58.399 --> 00:12:02.240
Nick Shirley has every right to go around and knock on all those doors.
00:12:02.399 --> 00:12:03.279
He found someone.
00:12:03.360 --> 00:12:04.320
That's the other thing.
00:12:04.480 --> 00:12:08.799
There's always a person who feels a sense of betrayal.
00:12:08.960 --> 00:12:15.600
It's the one who just has to come out and get it out of their system because there is a psychological thing that's happening.
00:12:15.679 --> 00:12:18.960
And in the case of the Nick Shirley video, is this guy, David?
00:12:19.120 --> 00:12:20.879
We don't know his last name.
00:12:21.039 --> 00:12:26.799
We don't know where he comes from, but we do know that he works or lives right in that Minneapolis area.
00:12:26.879 --> 00:12:29.679
And he has all the paperwork because he lives there.
00:12:29.840 --> 00:12:33.200
And he said, I've never seen a car come from here.
00:12:33.360 --> 00:12:35.679
David, we don't know his politics, right?
00:12:35.759 --> 00:12:39.200
And one could assume that he's conservative.
00:12:39.440 --> 00:12:47.120
But when I'm watching it with my crisis eye, David to me is not like a mega who's trying to prove a point.
00:12:47.279 --> 00:12:53.440
Nick Shirley is a conservative content creator, but this David is pissed off.
00:12:53.600 --> 00:12:54.960
He's a taxpayer.
00:12:55.200 --> 00:12:57.200
And that's what's driving him.
00:12:57.440 --> 00:13:01.519
Make the spreadsheets and go like this and point to the spreadsheets.
00:13:01.679 --> 00:13:03.759
That is my job right there.
00:13:04.080 --> 00:13:12.000
Because my job as a crisis manager, the people in crisis, what they do is they look at Nick Shirley or they look at the Somalis.
00:13:12.480 --> 00:13:14.159
They blame the Nick Shirleys.
00:13:14.480 --> 00:13:20.240
He's conservative and they're out to get us and you're masking his eyes.
00:13:20.559 --> 00:13:29.279
Or they blame, or it could be the left saying everyone who's going against Somalis are racist or they're Nazis or they're all these horrible things.
00:13:29.360 --> 00:13:30.639
And how could you do this?
00:13:30.799 --> 00:13:32.000
It's the extremes.
00:13:32.159 --> 00:13:34.960
People follow, they fall on either side.
00:13:35.200 --> 00:13:36.559
And that's where they fight it.
00:13:36.799 --> 00:13:46.879
You have Trump, you have Walls, you have Nick Shirley, you have you have the Somalis, you have people supporting the Somali population, you have all those people.
00:13:47.120 --> 00:13:48.559
That's where people get lost.
00:13:48.799 --> 00:13:52.559
It's right in the middle with David and his sheets of paper.
00:13:52.799 --> 00:13:54.080
That's the crisis.
00:13:54.320 --> 00:13:56.639
It's the sense of betrayal.
00:13:56.879 --> 00:14:02.000
It's the sense where people are feeling they're duped or they're being taken advantage of.
00:14:02.240 --> 00:14:04.000
That's what you want to focus on.
00:14:04.159 --> 00:14:04.799
That person.
00:14:05.039 --> 00:14:07.919
You have to follow David's mindset.
00:14:08.240 --> 00:14:10.240
He's looking at a ripoff.
00:14:10.399 --> 00:14:14.720
And if you start thinking like that, then you too can be in crisis manager.
00:14:14.799 --> 00:14:17.519
And you can do this for work or you do it in life.
00:14:17.759 --> 00:14:19.360
You want to find what that problem is.
00:14:19.519 --> 00:14:22.799
And what people do is they get caught up in the red herrings.
00:14:23.039 --> 00:14:25.519
A red herring, for example, would be Trump.
00:14:25.679 --> 00:14:26.000
Okay.
00:14:26.240 --> 00:14:27.840
And the rhetoric that he's saying.
00:14:28.000 --> 00:14:36.080
Why is Nick, why is this 22-year-old kid from Utah the first person to go and hello?
00:14:36.320 --> 00:14:37.360
Is anybody there?
00:14:37.519 --> 00:14:38.399
I couldn't believe it.
00:14:38.559 --> 00:14:46.559
Some people have done the reporting, but the Nick Shirley video is something else that I see in my job all the time.
00:14:46.799 --> 00:14:51.919
It's the content creators who are doing the work of leadership.
00:14:52.080 --> 00:14:57.039
And when I say I'm doing this in my job, I just did it this week in my job.
00:14:57.200 --> 00:15:03.679
When leaders are complaining about content creators and they're saying, you are attacking us.
00:15:03.840 --> 00:15:05.679
How dare you attack us?
00:15:06.000 --> 00:15:08.320
instead of listening to what they're saying.
00:15:08.480 --> 00:15:11.919
It doesn't mean that you have to respect Nick Shirley or like him.
00:15:12.159 --> 00:15:17.039
You can look at it and say, okay, he's getting views, he's getting follows, there's other motives there too.
00:15:17.200 --> 00:15:19.440
But you cannot take away from the core.
00:15:19.600 --> 00:15:22.879
Like just look at 20% of what they're saying.
00:15:23.200 --> 00:15:24.480
Where is the truth?
00:15:24.639 --> 00:15:26.240
Forget that it's Nick Shirley.
00:15:26.399 --> 00:15:28.159
Forget that it's a Facebook group against you.
00:15:28.320 --> 00:15:38.960
Forget that this is like guerrilla tactic where this person is going out, they have Facebook, they have all these other things just to create bluster and get everybody all hot and bothered over it.
00:15:39.039 --> 00:15:43.120
And they blame them and say, this is just about clicks, this is just about that.
00:15:43.200 --> 00:15:45.279
Well, yeah, that's part of it, but they're not wrong.
00:15:45.440 --> 00:15:46.639
They're on to something.
00:15:46.879 --> 00:15:54.639
I also tell my clients, as much as you hate them right now, like Tim Walls, if Tim Walls could be in a room with Nick Shirley right now, you'd probably want to.
00:15:55.759 --> 00:16:03.679
But you also would have to thank them and say, okay, you are highlighting something that should have been highlighted in my office before.
00:16:03.919 --> 00:16:12.320
They don't have editors, they're not following ethical guidelines, they don't have advertisers or mostly that they have to worry about.
00:16:12.559 --> 00:16:19.360
Every client I have when we deal with content creators, they label them as they're all so problematic.
00:16:19.440 --> 00:16:21.039
They're all these other things.
00:16:21.279 --> 00:16:24.320
And but also, you want to know what I do say too.
00:16:24.559 --> 00:16:28.879
Kate used the word brave, but I say courageous.
00:16:29.039 --> 00:16:31.919
Like they're the ones who have the courage to say the truth.
00:16:32.159 --> 00:16:33.440
You may not like it.
00:16:33.679 --> 00:16:41.360
And maybe some of their facts might be wrong, but sometimes it's just one content creator getting information from leaks or owned by corporations.
00:16:41.440 --> 00:16:44.399
Yes, straight from the morning show as well.
00:16:44.639 --> 00:16:45.279
Exactly.
00:16:45.519 --> 00:16:47.600
Oh my gosh, look at CBS.
00:16:47.759 --> 00:16:50.879
Look at friggin' CBS, Barry Weiss.
00:16:51.120 --> 00:16:56.080
That we have a town hall with Erica Kirk, a CBS event.
00:16:56.480 --> 00:16:58.480
What should be an event over the holidays?
00:16:58.720 --> 00:17:01.600
Rudolph the Red Nosed Reindeer should be on CBS.
00:17:01.919 --> 00:17:04.240
That's the universal programming.
00:17:04.559 --> 00:17:08.640
But the head of Turning Point USA is now and why?