Crisis Communications Episodes

This one was ripped straight from Molly's morning. A client in the middle of a professional crisis that went viral and personal - social media vigilantes mobilizing online, a position lost - and the conversation kept landing on a single question: when someone types your name into a search engine in June 2026, what actually comes up? Google? Social media? A Reddit thread? Or an AI-written answer you never saw coming? Linda Zebian, VP of Communications at Muck Rack and a ten-year veteran of N...

This week the stories all share the same fingerprint: people who think the rules don't apply to them. Crisis-communications expert Molly McPherson breaks down why the Mike Vrabel–Dianna Russini saga still has legs months later (hint: it's not the affair — it's the contempt), how the New York Times investigation exposed a reporter who called the paper's own CEO to kill a story, and why the American Diabetes Association's apology is the rare crisis that actually got *better*. Plus: a Lego-store...

Five scientists were escorted out of a diabetes conference by police for handing out a scientific paper — published in the host's own journal. By the time the American Diabetes Association finished explaining itself, its president and president-elect had resigned, and the editorial those five hoped 200 people might read had 76,000 views. Everyone is covering the removal. Molly is covering the two statements that came after it — the apology that blamed the people it was apologizing to, the peace...

When a Senate campaign gets hit with a sexting scandal, the spouse is supposed to disappear. Amy Gertner grabbed her phone, walked into a cloud of Maine blackflies, and recorded the most effective crisis response of the cycle. Everyone is covering the Wall Street Journal texts. Molly is covering the betrayal underneath them, and the moment a candidate who built his brand on owning his record reached for the worst page in the 2026 crisis playbook. Chapters: 0:00 — The Reddit Bomb That Finally ...

A New Jersey congressman has been missing for 77 days. His office keeps posting like he's at his desk. His father is fielding press calls. And almost no one is talking about it. Tom Kean Jr. hasn't cast a vote since March 5. His team's answer? "Personal medical issue." "Back soon." "Trust us." That's not transparency. That's a cover-up with better branding. This episode breaks down the four things Kean's team is doing wrong, why "simulated presence" on social media erodes trust faster than si...

When a presidential interview goes off the rails, it is rarely an accident. It is a pattern. A man tried to kill the president on Saturday. By Tuesday, the dominant news story was a court filing about a ballroom. That is not a glitch in the news cycle. That is a Trap working exactly as designed. This week, I am introducing the fourth Trap in the Crisis Doctrine. The Deflection Trap. The four-move playbook leaders run when they cannot afford to answer the question they were asked. I pulled 8,7...

When serious allegations land, a public figure's opening move is supposed to signal steadiness, accountability, and command of the facts. Eric Swalwell's first move did the opposite. Within hours, he reached for lawyers, labeled his accusers politically motivated, and went rogue on Instagram against his own staff's advice. The first move told us the intent. Everything that followed confirmed it. This isn't a story about one congressman's resignation. It's a diagnostic for how contempt ...

Melania Trump didn't walk to that podium to defend herself. She walked there to distance herself. From Epstein. From the male executives around her. And quietly, unmistakably, from her husband. This wasn't a press conference. There were no questions. No reporters. Just a controlled, produced, lawyer-crafted statement delivered at exactly the right time to own the news cycle and put narrow legal points on the record before something drops. In this episode, Molly breaks down the full PR read ...

Two coaches. Two losses. Two press conferences. Same signal. Villanova's Kevin Willard threatened to fire his staff on live television, doubled down in the post-game press conference, then called it a joke when the backlash hit. UCLA's Mick Cronin dismissed a reporter's question, called it the worst he'd ever been asked, then accused him of raising his voice — on camera — in front of a room full of people. Neither apologized. Both made the questioner the problem. That's not frustr...

Your reputation isn't being shaped by what you say anymore. It's being shaped by everything everyone else says, organized by AI, before you've had a chance to respond. Crisis communication has a new first mover, and it isn't you. Molly McPherson breaks down the shift that most leaders still haven't internalized: waiting is no longer a strategy, it's a surrender. Using the TSA staffing crisis and Delta's response as a real-time case study, we look at how AI aggregates noise into narrative, why...

Kristi Noem sat before a congressional committee and was asked a yes-or-no question. She talked for four minutes without saying yes or no. That non-answer told us everything we needed to know — not about the question, but about her judgment. In this episode: Why the hearing room was already loaded before the question was asked, and how a fired Coast Guard pilot, a missing bag, and a cover story about a weighted blanket built the case against her How Noem's pattern of refusing to retract, refus...

Prince Andrew was arrested on his 66th birthday on suspicion of misconduct in public office. He was released hours later, but this investigation is far from over. Today I'm breaking down what actually happened, what it means legally, and what a decade of crisis avoidance looks like when it finally runs out of road. In this episode: What "released under investigation" means in the U.K. system and why it's not good news for Andrew The two separate police investigation tracks, including a 2010 W...

Thirteen days into a missing persons case that has captivated national media, the story isn't the search anymore—it's the searchers. Pima County Sheriff Chris Nanos has turned a crisis investigation into a reputational implosion, and former ABC News correspondent Clayton Sandell walks me through exactly how it happened. Guest: Clayton Sandell covered high-profile missing persons and mass casualty events for ABC News, including the Aurora theater shooting and numerous FBI-led investigations. H...

When law enforcement calls a press conference, they're supposed to provide clarity and control the narrative. Last week's Pima County Sheriff's press conference about missing 84-year-old Nancy Guthrie—mother of Today Show anchor Savannah Guthrie—did the opposite. I brought on Emmy-winning former network correspondent Clayton Sandell to break down what went wrong. He spoke with me during a live chat on Substack on February 6, 2026. Clayton spent 25+ years covering major breaking news for ABC a...

This week, Molly breaks down Peter Attia’s public response after his name appears more than 1,700 times in recently released Epstein-related documents. The documents include emails and calendar references tying Attia to Jeffrey Epstein over multiple years. While the files do not allege Attia participated in Epstein’s criminal sexual conduct, the relationship and tone of the correspondence raise serious questions about judgment, proximity to power, and credibility. Attia, a high-profile longevit...

Most leaders hide behind surprise when disaster strikes. Minneapolis Police Chief Brian O'Hara did the opposite. In a January 2025 interview with The New York Times' Michael Barbaro, O'Hara said the killing of Renee Good by an ICE agent was "predictable and entirely preventable"—and that he'd said so publicly the day before it happened. Days after I recorded this episode, federal agents killed Alex Pretti, a VA nurse, in another operation that has drawn national outcry. This episode isn't abo...

Brooklyn Beckham just torched his parents on Instagram, and the timing? Impeccable. Devastating. Strategic. In this episode, breaking down the Beckham family crisis as it unfolded in real time (Literally! Molly was doing a live BBC interview about the drama while it was still erupting). From Brooklyn's calculated Instagram story to David Beckham's suspiciously polished CNBC damage control, this is a masterclass in reputation warfare dressed up as family dysfunction. This isn't just celebrity g...

When Renee Goode was killed by an ICE agent in Minneapolis, two completely different stories emerged from the same event. One side called her a domestic terrorist who weaponized her Honda Pilot, while the other saw a mother trying to escape. As a crisis manager from the Twin Cities, I break down the competing narratives from President Trump, JD Vance, Kristi Noem, Governor Tim Walz, and Mayor Jacob Frey to reveal the five hidden cues in any crisis communication: who gets humanized first, how the...

This week, Minnesota Governor Tim Walz abruptly ended his bid for a third term. This episode was recorded four days earlier during a live conversation and, in hindsight, it explains exactly why this outcome was almost inevitable. Amid a sprawling welfare fraud crisis that Republicans and former President Donald Trump turned into a national political flashpoint, the pressure escalated, division deepened, and Walz found himself trying to govern while defending his political future at the same tim...

This week’s episode dives into a crowded lineup of public figures who all managed to confuse PR maneuvering with actual accountability: President Trump’s “quiet piggy” moment on Air Force One and the broader pattern behind his attacks on women in the press, Larry Summers’ fog-filled non-apology after his Epstein emails resurfaced, Pope Leo XIV’s straightforward call for human dignity contrasted with a White House response that dodged the moral point entirely, Kevin Spacey’s nightclub comeback pe...

This episode goes behind the polished words of Buckingham Palace to unpack the public relations machinery that managed the downfall of Prince Andrew. In October 2025, King Charles III formally removed all of Andrew’s titles and evicted him from his Windsor residence. On the surface, it looked like accountability. But beneath the royal phrasing lay a carefully timed communications plan. We’ll walk through the anatomy of that plan: how one resurfaced email reignited the scandal, how two precisel...

When Politico dropped nearly 3,000 pages of leaked Telegram messages from the Young Republican National Federation, it revealed a disturbing culture behind closed doors. In this episode, Molly McPherson unpacks why private chats are never really private, how weak apologies deepen a crisis, and what this scandal teaches every leader about accountability, ethics, and reputation in the digital age. Key Discussion Points: The leaked Telegram chat that destroyed the Young Republican National Federat...

When the internet comes for you, your instinct is to fight back or disappear. Neither helps. In this episode, Molly breaks down her simple, proven 90-second rule for handling online hate without losing your cool or your credibility. You’ll learn: Why outrage online is a revolving door (and why it’s never really about you). How to recognize when your brain has flipped into fight-or-flight mode—and what to do about it. The golden rule of when not to apologize (and where to respond instead). H...

In this episode, Molly sits down with Jim Rocco and Thom Weidlich, co-authors of Sports Crisis Communications: Cases and Controversies, to explore how the worlds of sports and crisis PR collide. From Tiger Woods’ redemption arc to Aaron Rodgers’ vaccine controversy and Brett Favre’s legal troubles, this candid conversation dissects how athletes, teams, and brands handle scandal when the spotlight turns harsh. The trio also dives into how social media, fan loyalty, and corporate interests shape ...