Episodes

Every business needs a foundation to communicate with its employees, which is why I brought Victoria Dew of Dewpoint Communications to talk about this critical piece of the communication puzzle. Victoria’s unique perspective as a former entertainment industry professional and in-house communication professional both in the U.S. and overseas helps to bring a new voice to the creativity and transparency that goes into communicating with employees. In this episode, we talk human-centric business, c...

Communication fails are a starting point in talking about the importance of having a sound communication skill set. And there were a lot of them in 2018. It helps to know what mistakes look like so you can avoid them, and even learn how to come back from them effectively. Last week, I talked about the top communications wins in 2018; in this week’s episode of the Confident Communications Podcast, we’re looking at the flubs. From mistweets to apologies gone wrong, from insensitivity to public saf...

With the year coming to an end, this week's episode delves into ten communication wins of the year by the people, politicians, brands, and beer drinkers who made headlines and then made hay from an earlier challenge they faced at some point in 2018. The stories on the list range from publicity stunts to political maneuvers that captured the public's attention over the past year. From #10 to #1, you will hear what made the story memorable and what was the communication strategy behind it landing...

As the country mourned the passing of President George Herbert Walker Bush, former presidents, congressional leaders and figures from across the political spectrum gathered for his funeral at Washington National Cathedral. While millions of people watched the service to honor Bush as a member of Congress, an ambassador to the United Nations, the director of the CIA, and the vice president and president of the United States, they were also watching the dynamics of the current and former presiden...

“Most people do not listen with the intent to understand; they listen with the intent to reply.” - Stephen R. Covey. Are you really listening? One of the most valuable tools for communication is the ability to listen and understand what someone is saying and feeling. Whether we are solving issues at home or tackling tasks in the workplace, effectively listening can help us reach our goals sooner. In this episode, I explore some great tips for improving your listening skills, as well as some per...

With our daily communications frequently moving to the online world, we have forgotten some of the nuances of face to face interaction. Improving our conversation skills, both as a speaker and a listener, allows us to sharpen our message and get a better understanding from those we communicate with. This episode features a recent NY Times article about NPR's Terry Gross and the art of a good conversation. In this episode, you’ll learn: The only icebreaker you'll ever need. How to prepare for...

Interviews don’t have to be stressful. Chances are you’ve been in many job interviews over the course of your career, and maybe even interviewed some candidates for your organization. Ellen Mahoney, chief human resources officer of Harvard Business School, has more than 30 years of experience interviewing applicants from a wide background, and she’s seen it all. Ellen dives into interview secrets from the interviewer’s perspective so you can nail your next interview--whether you’re looking for...

If you want to project confidence and competence, you need to eliminate filler words from your vocabulary. Filler words. They’re a pesky tic that everyone uses. But if overused, filler words can undermine the potential for your success. We use them to take up space in a conversation, give us time to think up a response or simply because it’s a habit we’re not even aware of. In this episode, I’m sharing the different types of filler words and how you can (and should) eliminate them from your voca...

No matter your age or professional level, you need a guide to communication so you can be seen, heard and relevant. Today’s episode gives you the “tells.” Do you know that you can tell how old someone is just by how they communicate? It’s true, and many marketers and other professionals are savvy at using this information to determine whether you’re a good fit for a product or even a job. In this first episode of the podcast, I’m sharing my background in communication and how I used my status ...